This is how you remove a call that is hanging in red for more time than anyone is willing to wait for a call to be picked up.

Step-by-step guide


  1. Right-click on the stuck call and Inspect the element so you can see the source code for it. In the code, find the callSid of the call; something like CAb8525788c98ecc319fe42d4bd4b51079


  2. In the code, find the callSid of the call and COPY it; something like CAb8525788c98ecc319fe42d4bd4b51079


  3. Use the callSid you found to construct the correct https call - example as follows: https://contactcenter.stellarise.com/index.php/twilio/emergency-destroy-queue-member?callSid=CAb8525788c98ecc319fe42d4bd4b51079


  4. You will need to log in - user details are in 1Password for Stellarise Contact Center Production https://start.1password.com/open/i?a=GNMW2N6IXRFQ3D2WDEKZDLFPHQ&v=6n4cc7nuebrisgvttcv4bcu6je&i=ghcwwg3tljgldopt3362ih3tki&h=stellariseltd.1password.com
  5. Once completed successfully you will get a similar message to this (it will also be removed from the GUI):
    Destroyed queue member with callSid: CA2cfac942cd6cbc2cbe75151c8846bdfa


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